To supply organization views, suited to users: an approach to the design of organizational memories

1 LaRIA, Knowledge Engineering team, University of Picardie Jules Verne 5, rue du Moulin Neuf – 80000 Amiens, France, @laria.u-picardie.fr 2 PSI, INSA of Rouen, Place Émile Blondel, BP 08, 76131 Mont Saint Aignan Cedex, France [email protected] Abstract. Our work concerns the elaboration of organizational memories (OM). We investigate the feasibility and the benefit of a strong coupling between a knowledge base and a documents' base. Such a coupling supposes that the knowledge to manage is distributed, at one and the same time, in a knowledge model and documents. This distribution raises many questions such as: what knowledge to model?, and how to diffuse the modeled knowledge? In reply to the first question, we recommend modeling the organization for which the memory is elaborated, while insisting on the benefits and the genericity of the approach. For the diffusion of the modeled knowledge, we suggest introducing a mechanism of generation of documents adapted to the user’s expectations. This paper presents our first results, in particular a generic software architecture which is currently developed. We illustrate these results with the elaboration of an OM for our research team, which constitutes a privileged experimental field for our work.